FAQs
Grinder Pump Customers
You can silence the audible alarm by pressing the audible alarm reset button located on the bottom of the alarm panel. The red light on the alarm panel will remain on until the alarm condition has cleared. After silencing the audible alarm, please call MLWSA at 1-877-806-3741, and a service technician will be notified. To help prevent sewer back-up’s and possible property damage, minimize water use until the service technician has responded.
You can silence the audible alarm by pressing the audible alarm reset button located on the bottom of the alarm panel. The red light on the alarm panel will remain on until the alarm condition has cleared. After silencing an audible alarm it is important to call MLWSA at 1-877-806-3741 and a service technician will be notified.
As long as there is electrical power available to the pump alarm panel there is no need for the resident to be on site for the technician to service the grinder pump.
The grinder pump is equipped with a small heater on the control bracket to eliminate moisture build up in the control enclosure. This heater must be powered continuously to prevent damage to grinder pump controls. Do not interrupt power to the grinder pump.
Before you call a plumber or drain cleaning service, please call MLWSA at 1-877-806-3741, and a service technician will be notified. To help prevent sewer back-up’s and possible property damage, minimize water use until the service technician has responded.
Vacuum System Customers
Parking over a vacuum pit is not permitted. The pits need to be accessible for emergency repairs/service. Inability of repair personnel to access vacuum pits may result in sewage overflows or a backup of sewage in a structure.
Billing and Payments
Construction of the MLWSA system was funded by the sale of bonds. Debt 3 payments are used to retire the bond obligations of MLWSA.
At the time of connection to the system, customers had the option of paying for the connection in full or financing the connection over time. Financed connections, where applicable, are included as a line item on individual property taxes. Assessments are managed by MLWSA member townships (Dexter, Lyndon, Putnam, Unadilla). Sewer assessments are not shown on quarterly bills.
A Change of Address Form, accessible from this website under the billing tab, needs to be completed and submitted. Any questions please contact MLWSA at 734-426-9797.