FAQ’s – Grinder Pump Customers

What happens if my grinder pump alarm light is on and the audible alarm is active?
You can silence the audible alarm by pressing the audible alarm reset button located on the bottom of the alarm panel. The red light on the alarm panel will remain on until the alarm condition has cleared. After silencing the audible alarm, please call MLWSA at 1-877-806-3741, and a service technician will be notified. To help prevent sewer back-up’s and possible property damage, minimize water use until the service technician has responded.

What happens if my neighbor’s grinder pump alarm sounds and they are away from home?
You can silence the audible alarm by pressing the audible alarm reset button located on the bottom of the alarm panel. The red light on the alarm panel will remain on until the alarm condition has cleared. After silencing the audible alarm, please call MLWSA at 1-877-806-3741, and a service technician will be notified.

Do I need to be on site for a technician to service my grinder pump?
As long as there is electrical power available to the pump alarm panel, there is no need for the resident to be on site for the technician to service the grinder pump.

I have a seasonal home or business with a grinder pump connected to the MLWSA system. Should I shut the power off to my grinder pump when I close up my home/business for the winter?
The grinder pump is equipped with a small heater on the control bracket to eliminate moisture build up in the control enclosure. This heater must be powered continuously to prevent damage to grinder pump controls. Do not interrupt power to the grinder pump.

What should I do if I have a drain or toilet back up in my home or business?
Before you call a plumber or drain cleaning service, please call MLWSA at 1-877-806-3741, and a service technician will be notified. To help prevent sewer back-up’s and possible property damage, minimize water use until the service technician has responded.

I have additional questions about my grinder pump. Who can I contact for more information?
Please call MLWSA at 1-734-426-9797. Business hours are 9:00 am -3:00 pm Monday thru Friday


FAQ’s – Vacuum System Customers

Can I park a vehicle or trailer over the top of a vacuum pit?
Parking over a vacuum pit is not recommended. The pits need to be accessible for emergency repairs/service. Inability of repair personnel to access vacuum pits may result in sewage overflows or a backup of sewage in a structure.

How do I know if there is a problem with the vacuum pit near my home/business?
There will be a continuous vacuum “sound” or hissing noise near the vacuum pit vent.

What should I do if I have a drain or toilet back up in my home or business?
Before you call a plumber or drain cleaning service, please call MLWSA at 1-877-806-3741, and a service technician will be notified. To help prevent sewer back-up’s and possible property damage, minimize water use until the service technician has responded.


FAQ’s – Billing and Payments

What do billing items Debt 1 and Debt 3 refer to?
Construction of the MLWSA system was funded by the sale of bonds. Debt 1 and Debt 3 payments are used to retire the bond obligations of MLWSA.

What does the billing item O&M refer to?
O&M refers to the operation and maintenance of the waste water collection system.

How is my sewer assessment different from debt payments?
At the time of connection to the system, customers had the option of paying for the connection in full or financing the connection over time. Financed connections, where applicable, are included as a line item on individual property taxes. Assessments are managed by MLWSA member townships (Dexter, Lyndon, Putnam, Unadilla). Sewer assessments are not shown on quarterly bills.

How do I change account information (name, mailing address, etc.) for my MLWSA account?
Please contact MLWSA at 734-426-9797 for details.

What happens to unpaid utility bills?
Unpaid bills, including applicable late fees, are sent to the property tax rolls in September of each year.